Vision & Values

MISSION

To be the single most impactful platform for aligning care.

VISION

We see a future where uniting the facets of care empowers the diverse communities we serve and transforms healthcare for every American in powerful ways.

VALUES

We exist in the space between humility and audacity.

When we think about our company, we think about unique connections and deep relationships. Not compromise. Not conforming. But coordinating. So, we balance humility and audacity as the core principles that drive us every day.

Be Audacious

We are confident, passionate, and courageous because our aspirations demand it, and it is the foundation we are built on.

Be Transparent

We uphold honesty and clarity throughout everything we do. By illuminating our successes and challenges, we build trust, deepen relationships, and create more powerful solutions.

Be Inclusive

We seek and embrace different voices, ideas, and experiences — from our teammates and our partners — because we believe in the power that comes from a diversity of perspectives.

Be Customer-Obessed

We build innovative solutions that drive impactful outcomes. We enhance our solutions and pressure-test our understanding against the evolving needs of the diverse communities we serve.

Be Humble

We recognize we won’t always have the answers. And we will never stop asking the tough questions.

Be The Change

Using Business as a Force for Good – B Corp

Ai became a certified B Corporation in December of 2010 to share our commitment to using the power of business to solve social problems and provide public benefit. To maintain our certification as a B Corporation, we must maintain rigorous standards of social and environmental performance, accountability, and transparency. As a B Corporation, our organization is committed to more than just our bottom line – we are passionate about improving healthcare IT across the country, and our employees find fulfillment in helping others.

Being one of the first recognized B Corporations in Maryland, Ai is accustomed to paving the way and leading by example. In 2013, Ai was the first of its kind to provide notifications to doctors when their patients get admitted or discharged from hospitals (through our care coordination tool – Encounter Notification Service® (ENS®), and each day our team works to build on that momentum.

Security & Privacy

Ai takes the privacy and security of the sensitive data entrusted to us very seriously. Cybersecurity threats are constantly evolving, so we work diligently to continuously improve and advance our privacy and security protocols to ensure the safety of our customers’ information.

In the interest of demonstrating our team’s commitment to following industry best-practices for data security and risk management, Ai has become certified by the leading standards organization, Health Information Trust Alliance (HITRUST).

 

Ai’s care-coordination solutions, including the Encounter Notification Service® (ENS®), PROMPT, and Unified Landing Page (ULP®) earned HITRUST CSF Certified status for our work to adhere to a framework of prescriptive and scalable security controls developed by top information security professionals and to apply industry-leading standards for the security of sensitive data.