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Doing More with Less: How HealthInfoNet Modernized
with Atlassian Cloud

Atlassian’s announcement that it will retire its Data Center platform marks an inflection point for healthcare and public health organizations that rely on Jira and Confluence. With Data Center entering read-only mode in 2029 and license sales ending in 2028, organizations that want to stay on Atlassian must prepare for a transition to Atlassian Cloud.

For Health Information Exchanges (HIEs) and Health Information Organizations (HIOs), this shift can feel overwhelming. These organizations operate with lean teams, limited budgets, and mission-critical workflows where zero downtime isn’t just a goal, it’s a requirement.

When Self-Hosting Stops Scaling

HealthInfoNet, Maine’s statewide HIE, supports clinical data aggregation, public health reporting, analytics, notifications, and a clinical portal, as well as a partner HIE in Vermont. As a long-time user of self-hosted Jira and Confluence, HealthInfoNet was spending increasing time and effort maintaining its Atlassian environment.

  • Software updates took months to complete
  • Maintenance tasks stretched an already lean IT team
  • Troubleshooting slowed operations

At the same time, the organization needed to reduce costs and improve efficiency while continuing to deliver value to its members.

“While we rely greatly on these products, we have limited IT resources to manage them,” said CEO Shaun Alfreds. “Spending hours every week navigating updates and maintenance was hindering our ability to perform our duties for our members.”

A Faster Path to Atlassian Cloud

HealthInfoNet partnered with Audacious Inquiry, a PointClickCare Company, to execute a seamless migration. As a HITRUST-certified partner, Audacious Inquiry understood that for an HIE, “moving to the cloud” isn’t just about data, it’s about maintaining HIPAA compliance and federal security standards.

Audacious completed the technical migration of Jira and Confluence in six weeks, while allowing HealthInfoNet to finalize  their internal readiness on their own timeline without service interruption.

“It was a huge step up,” said CIO and Chief Security Officer, Phil Profenno. “I would call it a turnkey operation now. The transition was seamless. We could have done it ourselves, but it would have taken far more time and effort.”

Measurable Results

After migrating to Atlassian Cloud, HealthInfoNet realized clear operational benefits:

  • No longer managing updates, patches, or infrastructure
  • Lower costs by eliminating servers and hosting
  • Stronger security through FedRAMP-authorized cloud environments
  • Immediate access to Atlassian Cloud-only automation and AI tools that aren’t available in data center
  • Faster user adoption with no service disruption

The result was a modernized platform that reduced operational burden and allowed the organization to focus on its mission.

Turning a Mandate into an Opportunity

Currently, HIEs across the country utilize Atlassian tools to streamline participant onboarding, manage support tickets via Jira Service Management, manage and collaborate internally using Jira, and maintain “single source of truth” runbooks in Confluence.

While the Data Center sunset may feel like a “forcing function,” it is actually a massive opportunity to shed technical debt. By moving to Atlassian Cloud, you aren’t just changing where your data lives—you are simplifying your operations, so your team can focus on public health, not server maintenance.

Audacious Inquiry helps HIEs, HIOs, public health agencies, and healthcare organizations transition to Atlassian Cloud using proven, low-risk approaches that prioritize continuity, security, and long-term value.

We can help you get there. To start your readiness assessment, email us at: inquiry@ainq.com