6/2/2016 | RESOURCES

Customer Highlight: UHIN CHIE Encounter Alerts

Ai Powers the Utah cHIE Encounter Alerts Platform

Founded in 1993, Utah Health Information Network (UHIN) is committed to reducing healthcare costs and improving care quality and access. To this end, UHIN provides services and tools that allow providers, payers, and patients to reliably and securely exchange claims, reports and clinical information electronically. UHIN also operates its Clinical Health Information Exchange (cHIE), which makes important health information, and clinical data exchange services available to providers at the point of care, all towards greater care coordination. There are many use cases that illustrate the value add of cHIE to the UHIN service area and healthcare community (to learn more click here).

Ai is responsible for the planning, implementation, and maintenance of its proprietary solution, ENS®, for UHIN.  This is a connected care health IT platform that informs providers of care that hospitalizations are taking place for their patients. Hospital admit, discharge, and transfer (ADT-based) notifications are sent in real-time for subscribers in the UHIN service area. Ai launched the Utah cHIE alerts service in 2014. Ai also deployed IBM’s Initiate Master Data Management (MDM) solution for UHIN, towards enabling cHIE to leverage robust accurate master patient indexing and matching capabilities.

“We are pleased to be working with Ai and their experienced team to implement both of these important HIE services: a great MPI and the Encounter Notification Service. We believe that leveraging Ai experience shortened our time to market significantly,” stated Teresa Rivera, UHIN President.

UHIN’s hospital notifications enable healthcare organizations to successfully impact a number of transitional care objectives. The alerts service touches on several recommended best practices to improve care coordination and reduce readmissions, including the following:

  • Reduced hospital length of stay
  • Improved primary care physician (PCP) transitional care management
  • Timely communication at handoff at discharge from the hospital
  • Early post-acute follow up with the PCP
  • Early post-discharge phone calls
  • Improved transfer between facilities
  • Effective medication management

The impact of UHIN’s notification platform on a population health level is significant because readmissions are a major driver of unnecessary hospitalizations and potentially avoidable hospital costs. As patients transition out of the hospital, it is critical for the hospital to share information with the post-acute care provider and PCP to coordinate patients’ care (Rodak, 2013). One study estimated that poor care coordination, including inadequate management of care transitions, was responsible for $25 to $45 billion in wasteful spending in 2011 through avoidable complications.

“Ai is pleased to partner with UHIN, implement cHIE’s encounter notifications platform, and leverage critical insights that have been gained in several years of work with HIEs,” said Chris Brandt, Managing Partner of Ai. “The basic demographic feeds which many HIEs have established with facilities throughout their service area are undervalued and include lots of impactful information. Furthermore, patient matching — master data management — is one of the most important things an HIE does, if one does it well. The solution capitalizes on these insights to put actionable information in the hands of the right caregiver at exactly the right time.”

Hospital alerts or notifications can rapidly drive measurable clinical improvements in quality and outcomes, and can be integral to initiatives around population health, transitions of care, and reduction of readmissions. Since its commercial launch, ENS has over 10 million hospital encounter notifications distributed securely to HIE organization subscribers across Florida, Utah, Delaware, and Maryland, as well as metro Philadelphia and the District of Columbia. ENS powers FLHIE’s Event Notification Service, DHIN’s Encounter Notification System, UHIN’s cHIE alerts, CRISP’s Encounter Notification System, and HSX’s Encounter Notification Service. To learn more click here and follow us on Twitter @A_INQ